We are your long term partners.
Softtech Solutions represents the next generation of Target Interact. Our focus is to continually create the best and brightest business processing outsource solutions available tailored to our clients’ needs. With a strong focus on data processing and calling solutions we provide every business a unique USP to get established in the market with a great success.
Our business engineering consultants apply Lean Six Sigma methods and automated technologies to deliver customized call center outsourcing solutions. This approach benefits our clients by helping them outsource call center processes such as inbound and outbound calling, leading to greater efficiency and improvement in day-to-day customer service levels.
Our prolonged presence in the market has enabled us to value the swiftly changing technological developments so as to offer the best solutions to the clients. With an aim to provide enhanced service for our clientele and match its call center outsourcing demands, we ensure to utilize some high-end tools such as softphone, IVR, dialer software, call blending, ACD, and voice-logging.
37
Expert Staff Level
115
Satisfied clients
3
Years in the industry
76
Projects
What We Do
Contact Center Solutions
We have a customer-centric contact center dedicated to meeting the needs of all callers quickly can increase customer satisfaction.
Data Capturing Solutions
We have an state-of-class digital infrastructure that provides better functionality capture the data so it can be processed further.
Mail Room Solutions
We have an digital mail room in which we provide the customers bulk emailing services that email goes into the promotional inbox of the customer rather then getting spam.
Data Processing Solutions
With the help of our expertise dedicate team we can process your data faster and accurate so that it can be used in a better way.
Let us help you to transform your customer experience...
Infrastructure
We have implemented Border Gateway Protocol, to ensure that no call is ever disconnected at our call center due to interruptions.
We have power back-up system and also a regular data back-up provision at centers across the world, so that the data is never lost, even in case of disaster.
We have a separate facility of Training space for regular recreational activities with our employees. And also a separate dining space where the company provides meals to all the employees.
We believe in being building a strong infrastructure, but stronger relationships, with you and our employees.